The channel where your guest already messages you
Automated guest service that answers, resolves and takes orders, with handoff to a person when needed.
It is not a chat widget on the website that nobody opens. It is the number people already message at eleven at night asking whether the kitchen is still open, whether there is a table for six, or whether they can order something to the room.
What it resolves and when it stops
What it resolves without anyone answering
The questions that arrive every day and at any hour, answered with the real information of the property and the restaurant.
- Hours, location and availability
- The menu, with prices updated from the same catalog
- Questions about an existing reservation
- Messages that reach the team with the full context
When it hands off to a person
When money is involved, when there is a complaint, or when the conversation goes beyond what it can resolve. The handoff carries the full history, so the guest never repeats anything.
- When money is involved
- When there is a complaint
- When the conversation goes beyond what it can resolve
- The handoff carries the full history
Frequently asked questions
Does it use my current number?
A dedicated number is set up for the property.
Can I switch it off at certain hours?
Yes.
Does it see guest data?
Only what is needed to serve, under the same privacy rules as the rest of the system.
Your restaurant already sells. Your system just does not know it.
Fifteen minutes, with your menu and your tables. Nothing to install.